Last Updated: January 2026
This Privacy & Cookie Policy explains how FinFit GmbH (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit our websites (charlenecong.com and course.charlenecong.com) or use our services. This policy complies with the Swiss Federal Act on Data Protection (nFADP/DSG), FDPIC guidelines, and where applicable, the EU General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is:
FinFit GmbH
Pfannenstielstrasse 128, 8706 Meilen, Switzerland
Commercial Register: CH-020.4.083.144-0
Email: charlene@finfitsolution.com
2. Personal Data We Collect
2.1 Data You Provide Directly
- Contact information: name, email address, phone number
- Account information: username, password (encrypted), profile details
- Payment information: processed by Stripe via Thinkific (we do not store credit card numbers)
- Communication data: emails, chat messages, webinar participation, coaching notes
- Course progress: lessons completed, quiz results, certificates earned
- Booking data: appointment scheduling information via Calendly
2.2 Data Collected Automatically
- Device information: IP address (anonymized), browser type, operating system
- Usage data: pages visited, time spent, click patterns, referral source
- Location data: approximate geographic location (country/region level)
3. How We Use Your Data
| Purpose | Legal Basis |
| Deliver courses, coaching, customer support | Contract performance |
| Process payments, issue invoices | Contract / Legal obligation |
| Send marketing emails (newsletter) | Consent (withdraw anytime) |
| Analyze website usage, improve services | Consent (cookie banner) |
| Tax/accounting compliance | Legal obligation (Swiss law) |
| Fraud prevention | Legitimate interest |
4. Third-Party Service Providers
We share data with trusted providers who process data on our behalf:
| Provider | Purpose | Location |
| Thinkific | Course platform, payments | Canada |
| ConvertKit | Email marketing | USA |
| Google Analytics | Website analytics | USA/EU |
| Calendly | Appointment scheduling | USA |
| Stripe | Payment processing | USA/EU |
| Chaty | Chat widget | USA |
For transfers to countries without adequate data protection, we rely on Standard Contractual Clauses (SCCs).
5. Data Retention
- Account data: Duration of account + 3 years after deletion
- Transaction records: 10 years (Swiss legal requirement)
- Marketing consent records: Duration of consent + 3 years
- Analytics data: 26 months, then anonymized
6. Your Rights
Under Swiss law (nFADP) and GDPR, you have these rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion (subject to legal retention)
- Right to Restriction: Limit how we process your data
- Right to Data Portability: Receive data in machine-readable format
- Right to Object: Object to processing for direct marketing
- Right to Withdraw Consent: Withdraw anytime (does not affect prior processing)
To exercise rights: Email charlene@finfitsolution.com. Response within 30 days.
7. Cookie Policy
Cookies are small text files stored on your device. We use cookies in compliance with FDPIC guidelines (October 2025).
7.1 Types of Cookies
| Category | Purpose | Consent? |
| Strictly Necessary | Login, security, preferences | No (essential) |
| Functional | Language, video settings | No (legitimate interest) |
| Analytics | Google Analytics (anonymized) | Yes |
| Marketing | Retargeting (if enabled) | Yes |
7.2 Your Cookie Choices
Cookie banner options: Accept All, Reject All, or Customize categories. Change preferences anytime via footer link.
8. Data Security
We implement appropriate security measures:
- Encryption in transit (TLS/SSL)
- Secure password hashing
- Access controls for authorized personnel only
- Regular security assessments
9. Supervisory Authority
Complaints may be lodged with:
Swiss FDPIC: www.edoeb.admin.ch
EU residents may also contact their local data protection authority.
10. Changes & Contact
Material changes will be notified via email or website notice. Continued use = acceptance.
Contact: charlene@finfitsolution.com